Customer Support

Advanced specializes in high impact audiovisual solutions. For over 30 years, our group of companies has been providing leading edge equipment, service and support to corporate, government and education clients. We are a Diamond Certified Solutions Provider from the International Communications Industries Association.

Our customer support and service technicians are courteous, efficient and highly trained. They are all certified by the International Communications Industries Association and maintain their expertise and knowledge through extensive ongoing product training. They are outfitted with the best diagnostic tools and equipment enabling them to quickly and confidently service your audiovisual products.

As audiovisual and collaborative communication technology has become increasingly prevalent in today’s organizations, users are becoming more dependent upon high availability and service delivery. The management and maintenance of AV systems has now become business critical.

Advanced is proud to offer a wide range of specialized customer support services designed to meet a diverse set of customer needs, regardless of complexity or geographic location. These support services include such things as time & materials repair service, warranty management service and AV helpdesk support. For high priority rooms or mission critical environments we offer an elite preventative maintenance program that includes scheduled preventative maintenance visits, service level commitments on response times, escalated emergency response plans in addition to the option of having technical staff permanently located onsite to provide immediate technical support.

Advanced is one of the few industry specialists with the highest level of technical competencies and certifications in both AV and Collaborative communications technology. When combined with our national service footprint and support systems through our National Reach Program, a unique opportunity is created for clients to partner with one trusted sole source provider – one with a proven track record and ability to deliver each and every time.