Customer Support

Advanced specializes in high-impact audiovisual solutions. For over 20 years, we have been providing leading edge equipment, service and support to corporate, government and education clients.

Advanced is proud to offer a wide range of specialized customer support services designed to meet a diverse set of customer needs, regardless of complexity or geographic location. These support services include such things as time & materials repair service, warranty management service and AV help desk support. For high priority rooms or mission critical environments we offer a preventative maintenance program that includes scheduled preventative maintenance visits, service level commitments on response times, escalated emergency response plans in addition to the option of having technical staff permanently located onsite to provide immediate technical support.

Advanced is one of the few industry specialists with the highest level of technical competencies and certifications in both AV and Collaborative communications technology. When combined with our national service footprint and support systems through our National Reach Program, a unique opportunity is created for clients to partner with one trusted sole source provider – one with a proven track record and ability to deliver each and every time.